If your organization spans multiple buildings and addresses, managing e911 addresses for VoIP devices can be a daunting task due to the mobility that VoIP affords users. While NocTel's control panel allows for easy managing of the e911 address assigned to an extension, if an extension moves locations without the phone system administrator being informed, the e911 address doesn't get updated. Your team can solve this issue by using ELIN on your networks.
ELIN or an Emergency Location Identification Numbers can be assigned to specific physical network switch ports on your campus. Once configured, if an extension moves to another building, the ELIN is updated automatically. NocTel allows the ELIN information set on your network to supersede the data stored in the control panel for the extension emergency number when a call is placed to emergency services.
If you decide that ELIN configuration should be implemented on your network, keep the following points in mind:
- Each ELIN should be a distinct ten-digit phone number that appears in your NocTel account.
- The e911 address listed for a phone number used as an ELIN should be updated and accurate as the address listed for the phone number in the control panel is what is uploaded to PSAP databases for emergency location.
- The LLDP and LLDP-MED features must be enabled on switches.
- ELIN should be used for specific postal addresses or buildings, not individual rooms.
If you are interested in implementing ELIN for your campus, check out our new KB article that covers ELIN basics and configurations for different switch vendors.